Contact us
Last updated 10 September 2026
If you already have an account, the fastest route is your counsellor inside the platform — they can see your checklist while they answer. Everything else comes here.
If you have an account
Sign in and message your counsellor from your dashboard. They can see your applications and your checklist, so you will not have to explain your situation from scratch.
Everyone else
- WhatsApp or call
- +234 812 934 1700 on WhatsApp, or call the same number.
- support@nasuru.com
- Office
- 19 Obashoro Street, Oke Odo, Alimosho, Lagos State
Nigeria - Hours
- Monday to Saturday, 8am to 5pm (West Africa Time)
Messages sent outside those hours are answered the next working day. We do not charge for asking a question before you sign up.
Data protection requests
To ask for a copy of your data, correct it, or have your account and documents deleted, email support@nasuru.com with “Data protection request” in the subject line, so it reaches our Data Protection Officer directly.
Say which of those you want, and write from the email address on your account so we can be sure the request is really from you. We respond within 30 days, as the NDPR requires.
Reporting a problem with a payment
Include the payment reference and the email address on your account. We reconcile against the payment provider's own record rather than what your browser showed, so we can usually resolve a missing payment without you needing to prove anything.
Reporting a security issue
Email support@nasuru.com with “Security report” in the subject line.
If you are a security researcher: we will not pursue legal action over a good-faith report made through this address, provided you do not access, modify or retain another person's data, and give us reasonable time to fix the issue before publishing.
Company details
Nasuru.com Limited, registered in Nigeria, company registration number 9759223.
19 Obashoro Street, Oke Odo, Alimosho, Lagos State.